Terms and Conditions

Samples

We recommend that you purchase a sample before ordering so you can see the outstanding quality of our materials and care that goes into all of our creations.

Delivery

Delivery charges will apply but will depend on the size and weight of your order, we can advise you of this when you confirm your order. Table plans are an additional £20 delivery charge.

Terms and conditions

There is no minimum order for our classical range however we do suggest ordering spares for additional guests etc. For our silk boxed range there is a minimum order of 35 boxes. We suggest you contact us 3-4 months before you intend to send out your invitations for us to confirm the design and wording and for us to source the materials required for your stationery. We will then be able to arrange a delivery date for your stationery. As all of our stationery is made to order, we suggest if your having a summer wedding please allow as much time as possible contact/order with us as we do not want to disappoint if we are unable to fulfil orders although we will do our very best with all reasonable requests. Please don’t hesitate to contact us to check our availability.

A non returnable deposit of 50% of your total order is required at the time of ordering. You will be invoiced for the final amount 8 weeks prior to your order being sent to you.

Proofs will be emailed to you and it is your responsibility to read the proofs. Once we have received a confirmation email from you for approval of the designs will they be produced. Also once we have received this from you any alterations will incur additional charges to correct. The wedding stationery boutique can not be held responsible for any errors which have not been picked up on the proof draft stage.

On average creating your invitations will take approximately 8-10 weeks which we say is the minimum time required to produce your invitations.

All orders will be sent only when we have received the full and final payment

Cancellation policy

Cancellation more than 6 months before your wedding date – 50% deposit retained

Cancellation 3-6 months before your wedding date – 50% deposit retained plus 25% cancellation fee totalling 75% of your total balance

Cancellation less than 3 months before your wedding date – 50% deposit retained plus 50% cancellation fee totalling 100% of your total balance

Deliveries

Your order will be sent in two stages:

First your Invitations and RSVPs

Secondly the remainder of order including Order of Service, Menus, Favours etc.

Table Plans via Courier*

*Table Plans incur a separate Courier delivery charge of £20.00 for UK deliveries.

As a guide, the scale of charges for UK orders is as follows:

Up to 1 kg – £13.00

up to 2 kg – £16.00

Up to 10 kg – £25.00

per extra kg – £1.50

Additional charges apply for Saturday delivery

Our Wedding Stationery is handcrafted and slight variations will occur which is beyond our control but is due to being handcrafted.

We do our best to ensure that your order arrives to you in perfect condition, however The Wedding Stationery Boutique will not be held responsible for any damages once it leaves our studio or during the subsequent posting of individual items (i.e. when you post your invitations to your guests).

After receiving  your order you have 7 days to notify us of any problems with your order for example damage or shortage. If this is found your order must be returned to the wedding stationery boutique where we will try and rectify the problem. However if this is found not to be a fault of the wedding stationery boutique this will be at the cost of the customer.

The Wedding Stationery Boutique reserves the right to replace sourced materials if they become unavailable.

The wedding stationery Boutique reserves the right to use images of your stationery on our website and for advertising purposes.

All prices are subject to change without notice

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About Us

We at The Wedding Stationery Boutique, understand each wedding is as unique as the bride and groom planning their special day.

Contact

  • Our Location:
    24 Chesnut Close, Rushmere St Andrew,
    IP5 1ED
    Phone: 07810 897 166
    Email:[email protected]
    Website: www.weddingswithlove.co.uk